Shopee SG Help Center
Shopee Policies
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[Account Safety] What should I do if I cannot complete the verification puzzle during sign up/login?
If you have had trouble completing the verification puzzle, do:
- Try again and match the puzzle piece as closely as possible using the slider.
- Select the refresh icon to generate a new puzzle and try again.
- Restart or update the app to the latest version.
If the problem persists, you can contact our Live agent via chat feature on the Shopee App.
You can go to the Me tab > Chat with Shopee.
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